Comments on: Of yellow tinted screens, AppleCare and fixing your Mac

By: beertje

beertje — Sun, 29 Mar 2009 20:28:20 +0000

Where do you all live? In the EU there is an act that says that you can expect that a computer will work for at least 2 years. In Belgium Apple gives the people 2 years warrenty because the law says so. In the Netherlands Apple will need to give as long as you expect that a computer should be working fine. Knowing that need to get it is something else then getting it!
I hope the EU or in the countries itselve better explain what the act / law is. Make it clear for all.

By: Deb

Deb — Sun, 29 Mar 2009 20:09:06 +0000

I have APP on 1 iMac, 1 MBP and 2 MacBooks. Am glad I have it and have used it on the iMac extensively – no questions asked, no downtime, three onsite visits by tech, all parts replaced. OK, it might be expensive but I have owned desktop pcs all having way more problems that needed more money. I did own two Toshiba laptops 5 or so years ago and they were great – but again, they were expensive compared to other brands.

I still think the big picture is that you get what you pay for but the small picture is that sometimes you get problems and APP is the way around it for me.

By: JJ

JJ — Sun, 29 Mar 2009 06:35:35 +0000

I’ve always buy APP, I do grumble about the price. I’ve used it several times with no questions asked—ever. My current MBP, early 2007, has been wonderful except the battery and the power button. The power button took a sideways dive into the case, dropped it off at my local Apple store (not an official store) and they took care of the rest. No questions asked, they even gave me a loaner, an iBook, to get me by! The battery has been replaced two times. I was down to about 15 minutes of use each time. Called Apple, new battery was sent overnight, FedEx. It was at my door the next day by 9:12 a.m. The first time the battery was replaced I was directed to Level 2 support where we BSed on the phone for almost an hour about Apple. He phoned me two times after, and emailed to make sure the battery was working fine and making sure everything was tip top with my MBP. My personal health insurance never makes follow up calls, I have to call them. The third battery, the one in now, has worked perfectly. I do “exercise” it much more often by leaving the machine on with iTunes running, and maybe Photoshop, and let the battery run totally empty, so that the Mac goes to sleep by itself. I leave it over night, around six hours, get up the next morning, plug it in, completely shut down to fully charge the battery and it has worked wonderfully. I do that once a month, on the first. I have a white iMac (and a few dinosaurs in the basement) that I use if I need to do work.
I guess I would not even consider purchasing any Mac without APP. When it expires time to buy a new Mac. And man-o-man are those unibody MBP stunning to feast your eyes on. Simply beautiful.

By: bhatnaturally

bhatnaturally — Sat, 28 Mar 2009 10:37:08 +0000

Got a new LCD screen from Powerbookmedics.com. Engineer at Apple re-seller tells me that it doesn’t have an iSight connector. I nearly collapsed. I had bought this on the net checking with them if it pertains to the Apple parts. I was told yes. Anyway, I have been promised that it will be set right. Fingers crossed.

By: Milind Alvares

Milind Alvares — Sat, 28 Mar 2009 10:36:51 +0000

I think mine’s the best. After replacing the SuperDrive twice (no questions asked), they even replaced my keyboard ‘because they keys were getting a little hard’.

I think it’s time to call Apple Support again

By: Azeem

Azeem — Sat, 28 Mar 2009 06:13:39 +0000

My MacBook too is under AppleCare Protection Plan and it was put to good use when my Hard drive crashed and Magsafe power adapter chocked. Both were replaced with new ones, in fact for my HDD, I took my crashed HDD and told my MacBook SN and it was replaced with a new HDD in a weeks time, same goes for my charger. I was not asked to bring my MacBook at all.
Yes APP is costly but it saved my ass … atleast twice as of now!!